Written Question·Department for Work and Pensions·UIN 121586

Child Maintenance Service: Complaints

Tabled: 17 March 2026

Answered: 25 March 2026

Question

Mr Joshua Reynolds

To ask the Secretary of State for Work and Pensions, what plans his Department has to review the internal complaints process of the Child Maintenance Service.

Answer

Andrew Western

The Child Maintenance Service (CMS), as part of the Department for Work and Pensions, follows the Department’s standard complaints procedure. The CMS regularly reviews complaint data, including insights from the Independent Case Examiner, to identify key ...

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