Written Question·Department for Work and Pensions·UIN 122384
Child Maintenance Service: Complaints
Tabled: 19 March 2026
Answered: 9 April 2026
Question
Mr Will Forster
Liberal Democrat — Woking
To ask the Secretary of State for Work and Pensions, what the average time is for the Child Maintenance Service to resolve complaints escalated beyond initial review.
Answer
Andrew WesternThe Department does not hold centrally collated information on the average time taken for the Child Maintenance Service (CMS) to resolve complaints escalated beyond initial review.CMS follows the Department’s complaints service standard, aiming to resolve...
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