Written Question·Department for Work and Pensions·UIN 26617

Child Maintenance Service: Standards

Tabled: 27 January 2025

Answered: 4 February 2025

Question

Mr Alex Barros-Curtis

To ask the Secretary of State for Work and Pensions, what service standard the Child Maintenance Service has to respond to (a) complex casework and (b) complaints submitted between 30 August 2024 to 24 January 2025.

Answer

Andrew Western

The Child Maintenance Service (CMS) have service standards for all change of circumstances, these are not categorised as complex as there is no specific criteria to meet, each case is considered on its own merit and circumstances of the case. Caseworkers ...

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