Written Question·Department for Work and Pensions·UIN 101406
Child Maintenance Service: Standards
Tabled: 18 December 2025
Answered: 9 January 2026
Question
Justin Madders
Labour — Ellesmere Port and Bromborough
To ask the Secretary of State for Work and Pensions, what the Child Maintenance Service's stated response time is for MPs' queries.
Answer
Andrew WesternWhere a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their com...
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