Written Question·Department for Work and Pensions·UIN 101407
Child Maintenance Service: Standards
Tabled: 18 December 2025
Answered: 9 January 2026
Question
Justin Madders
Labour — Ellesmere Port and Bromborough
To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the Child Maintenance Service's response times to MPs' queries.
Answer
Andrew WesternWhere a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their com...
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