Written Question·Department for Work and Pensions·UIN 122265
Child Maintenance Service: Standards
Tabled: 19 March 2026
Answered: 9 April 2026
Question
Mary Kelly Foy
Labour — City of Durham
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the adequacy of the Child Maintenance Service’s (a) call-back performance and (b) adherence to its own service level agreements regarding telephone communicati
Answer
Andrew WesternThe Child Maintenance Service (CMS) monitors telephony performance daily, including call-back requests and the age of outstanding calls. As of March 2026, over 65% of call backs are completed within the Department’s 48 hour target. Performance is reviewed...
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