Written Question·Department for Work and Pensions·UIN 3504
Child Maintenance Service: Telephone Services
Tabled: 30 August 2024
Answered: 9 September 2024
Question
Julia Buckley
Labour — Shrewsbury
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce call waiting times to the Child Maintenance Service; and if she will make an assessment of the adequacy of call handling times by that service.
Answer
Andrew WesternCMS are committed to delivering the best possible service to all customers within our growing caseload, though fully recognise that call waiting times are sometimes longer than we would like. To address this, we are working to improve the efficiency of ou...
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