Written Question·Department for Work and Pensions·UIN 19767
Child Maintenance Service: Telephone Services
Tabled: 12 December 2024
Answered: 18 December 2024
Question
Jo Platt
Labour (Co-op) — Leigh and Atherton
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) monitor and (b) reduce the average call waiting time for the Child Maintenance Service helpline.
Answer
Andrew WesternThe Child Maintenance Service is committed to delivering the best possible service to all customers within our growing caseload. We continuously monitor telephony performance and through this we fully recognise that call waiting times are, at times, longe...
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