Written Question·Department for Work and Pensions·UIN 51510
Child Maintenance Service: Telephone Services
Tabled: 12 May 2025
Answered: 19 May 2025
Question
Nick Timothy
Conservative — West Suffolk
To ask the Secretary of State for Work and Pensions, what was the Child Maintenance Service helpline's performance in responding to phone calls against its service level standards.
Answer
Andrew WesternThe Child Maintenance Service are committed to delivering the best possible service to all customers. We continuously monitor telephony performance and through this fully recognise that call waiting times are at times longer than we would like. To address...
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