Written Question·Department for Work and Pensions·UIN 56257
Child Maintenance Service: Telephone Services
Tabled: 2 June 2025
Answered: 5 June 2025
Named DayQuestion
Stephen Gethins
Scottish National Party — Arbroath and Broughty Ferry
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce waiting times for the Child Maintenance Service phone line.
Answer
Andrew WesternThe Child Maintenance Service are committed to delivering the best possible service to all customers within our growing caseload. We continuously monitor telephony performance and through this fully recognise that call waiting times are at times longer th...
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