Written Question·Department for Work and Pensions·UIN 126783
Child Maintenance Service: Telephone Services
Tabled: 13 April 2026
Answered: 21 April 2026
Question
Lisa Smart
Liberal Democrat — Hazel Grove
To ask the Secretary of State for Work and Pensions, what steps he is taking to improve training for Child Maintenance Service call handlers on (a) vulnerable people and (b) victims of domestic abuse.
Answer
Andrew WesternThe Department for Work and Pensions and the Child Maintenance Service (CMS) take the support of vulnerable customers, including victims and survivors of domestic abuse, extremely seriously.All CMS Caseworkers receive comprehensive technical training, inc...
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