Written Question·Department for Work and Pensions·UIN HL2168

Child Maintenance Service: Telephone Services

Tabled: 15 July 2026
Answered: 21 July 2026

Question

To ask His Majesty's Government what steps they are taking to ensure that Child Maintenance Service users who are assigned to the specialist domestic abuse caseworker team are transferred to that team when they contact the Child Maintenance Service helpli

Answer

The Government is committed to ensuring that victims and survivors of domestic abuse receive the support they need when using the Child Maintenance Service (CMS). The CMS has a Specialist Caseworker team that provides targeted support for customers experi...
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