Written Question·Department of Health and Social Care·UIN 112993

Chronic Illnesses: Health Services

Tabled: 11 February 2026

Answered: 26 February 2026

Question

James McMurdock

Independent — South Basildon and East Thurrock

To ask the Secretary of State for Health and Social Care, what steps he is taking to support NHS trusts to help tackle the root causes of recurring complaints.

Answer

Dr Zubir Ahmed

The National Health Service should listen to, learn from, and act on issues that are raised in complaints to ensure services continually improve and that when things go wrong, problems are addressed and not repeated.To support good complaint handling, the...

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