Written Question·Cabinet Office·UIN 93192
Civil Servants: Workplace Pensions
Tabled: 20 November 2025
Answered: 28 November 2025
Question
Dr Scott Arthur
Labour — Edinburgh South West
To ask the Minister for the Cabinet Office, what assurance mechanisms will be introduced as part of the transition from MyCSP to Capita to ensure that delays experienced under the current contract are not repeated.
Answer
Anna TurleyThe Cabinet Office has enforced strict commercial governance and, unlike the legacy arrangement, the new contract incorporates sharp, automatic financial penalties for failure to meet Key Performance Indicators. This will ensure that the supplier is held ...
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