Written Question·Cabinet Office·UIN 93192

Civil Servants: Workplace Pensions

Tabled: 20 November 2025
Answered: 28 November 2025

Question

Dr Scott Arthur

LabourEdinburgh South West

To ask the Minister for the Cabinet Office, what assurance mechanisms will be introduced as part of the transition from MyCSP to Capita to ensure that delays experienced under the current contract are not repeated.

Answer

Anna Turley
The Cabinet Office has enforced strict commercial governance and, unlike the legacy arrangement, the new contract incorporates sharp, automatic financial penalties for failure to meet Key Performance Indicators. This will ensure that the supplier is held ...

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