Written Question·Cabinet Office·UIN 119710

Civil Servants: Workplace Pensions

Tabled: 10 March 2026

Answered: 18 March 2026

Question

Graham Leadbitter

Scottish National Party — Moray West, Nairn and Strathspey

To ask the Minister for the Cabinet Office, what the average waiting time is for members of the public to have their telephone call answered when contacting the Civil Service Pension Scheme.

Answer

Satvir Kaur

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their p...

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