Claims Management Services: Regulation — Written Question

Question

Alicia Kearns

Conservative — Rutland and Stamford

To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of consumer protections for motorists who are unknowingly diverted from their insurers to claims management companies following road traffic accidents; and whether she ha

Answer

Lucy Rigby

The Government expects motorists to be treated fairly when making insurance claims. FCA rules require that insurer’s communications with consumers, including during the claims process, are clear, fair and not misleading. The process by which customers are...

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