Written Question·Department for Science, Innovation and Technology·UIN 98938
Communications Ombudsman: Standards
Tabled: 10 December 2025
Answered: 15 December 2025
Named DayQuestion
Bell Ribeiro-Addy
Labour — Clapham and Brixton Hill
To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential impact of communications ombudsman processes on consumer confidence in dispute resolution services.
Answer
Kanishka NarayanThe Government has not undertaken any recent assessment of the Communications Ombudsman and has no plans to do so. It is Ofcom’s duty under the Communications Act 2003 to approve and review Alternative Dispute Resolution (ADR) schemes for UK communication...
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