Written Question·Department for Business and Trade·UIN 116905
Consumers
Tabled: 2 March 2026
Answered: 9 March 2026
Question
Matt Vickers
Conservative — Stockton West
To ask the Secretary of State for Business and Trade, what engagement his Department has undertaken with consumer groups regarding access to customer service channels.
Answer
Kate DeardenAccess to customer service channels is not something that has been raised recently by my Department or the consumer groups and representative bodies we regularly meet. My Department regularly reviews research, and notes that the most recent UK Customer Sa...
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