Written Question·Department for Business and Trade·UIN 116908
Consumers: Digital Service Providers
Tabled: 2 March 2026
Answered: 9 March 2026
Question
Matt Vickers
Conservative — Stockton West
To ask the Secretary of State for Business and Trade, what recent discussions he has had with major digital service providers regarding access to non-automated customer service channels.
Answer
Kate DeardenEveryone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Acti...
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