Written Question·Department for Business and Trade·UIN 116912
Consumers: Digital Service Providers
Tabled: 2 March 2026
Answered: 9 March 2026
Question
Matt Vickers
Conservative — Stockton West
To ask the Secretary of State for Business and Trade, what discussions he has had with the Competition and Markets Authority regarding the transparency of customer service access routes offered by large digital companies.
Answer
Kate DeardenMy Department regularly meets with the Competition and Markets Authority, but has not recently discussed transparency of customer service access routes offered by large digital companies. Legislation provides the redress rights for consumers. Beyond this,...
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