Written Question·Department for Business and Trade·UIN 116906
Consumers: Protection
Tabled: 2 March 2026
Answered: 9 March 2026
Question
Matt Vickers
Conservative — Stockton West
To ask the Secretary of State for Business and Trade, what assessment he has made of the impact of automated customer service systems, including chatbots and AI-based systems, on consumers’ ability to exercise their statutory rights.
Answer
Kate DeardenEveryone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Acti...
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