Written Question·Department for Business and Trade·UIN 116907
Consumers: Protection
Tabled: 2 March 2026
Answered: 9 March 2026
Question
Matt Vickers
Conservative — Stockton West
To ask the Secretary of State for Business and Trade, whether his Department has considered introducing minimum accessibility standards for customer service functions to ensure consumers can access a human representative where necessary.
Answer
Kate DeardenLegislation provides the redress rights for consumers. Beyond this, the government does not generally intervene in how businesses choose to conduct their activities as this is a commercial decision. Businesses have a legal obligation under the Consumer Co...
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