Written Question·Department for Business and Trade·UIN 116911
Consumers: Protection
Tabled: 2 March 2026
Answered: 9 March 2026
Question
Matt Vickers
Conservative — Stockton West
To ask the Secretary of State for Business and Trade, whether he has made an assessment of the adequacy of existing consumer protection legislation in the context of companies that provide customer support solely through automated systems.
Answer
Kate DeardenEveryone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Acti...
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