Written Question·Ministry of Justice·UIN 31316

County Courts: Telephone Services

Tabled: 12 February 2025

Answered: 25 February 2025

Named Day

Question

Ayoub Khan

To ask the Secretary of State for Justice, what performance monitoring is in place to monitor how many calls are unanswered in County Courts when individuals are trying to book a public counter appointment.

Answer

Sarah Sackman

HM Courts & Tribunals Service (HMCTS) does have management information that includes data on telephony performance, such as volumes of answered and unanswered calls. This information does not specifically detail metrics related to unanswered calls for...

ⓘ

This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 31316) →