Written Question·Department for Business and Trade·UIN 112849
Courier Services: Standards
Tabled: 11 February 2026
Answered: 23 February 2026
Question
Bradley Thomas
Conservative — Bromsgrove
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the adequacy of Ofcom customer protection regulations against poor delivery services from couriers such as Evri.
Answer
Blair McDougallI am clear that some delivery companies need to do more to meet the rightful expectations of customers.Ofcom is the regulator for the postal sector and is operationally independent.Ofcom has recognised the growing concern about the performance of delivery...
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