Written Question·Ministry of Justice·UIN 104834

Courts: Telephone Services

Tabled: 12 January 2026
Answered: 23 January 2026

Question

Mr Tanmanjeet Singh Dhesi

LabourSlough

To ask the Secretary of State for Justice, what steps he is taking to reduce the number of court phone numbers that, when called, tell you to call a different number.

Answer

Sarah Sackman
HM Courts & Tribunals Service (HMCTS) is committed to improving the experience of users contacting us by telephone. We have migrated call handling for a number of services from local courts and tribunals to centrally managed National Service Centres. ...

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