Written Question·Ministry of Justice·UIN 104837
Courts: Telephone Services
Tabled: 12 January 2026
Answered: 23 January 2026
Question
Mr Tanmanjeet Singh Dhesi
Labour — Slough
To ask the Secretary of State for Justice, what steps his Department is taking to improve (a) customer service, (b) accessibility and (c) the ability of users to speak to a human operator in its court telephone system.
Answer
Sarah SackmanHM Courts and Tribunals Service (HMCTS) is taking steps to improve the service it provides Court and Tribunal users, for example, through the delivery of the Service Improvement Framework which focuses on written communications, telephone call handling, c...
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