Written Question·Treasury·UIN 54044
Credit and Debt Collection
Tabled: 21 May 2025
Answered: 3 June 2025
Named DayQuestion
Nadia Whittome
Labour — Nottingham East
To ask the Chancellor of the Exchequer, what steps she is taking to ensure that (a) creditors and (b) debt collection agencies (i) respond to customer enquiries and (ii) amend credit files in a timely manner.
Answer
James MurrayConsumer credit lenders and debt collection agencies are regulated by the Financial Conduct Authority (FCA) and must comply with its rules. Under the FCA’s Consumer Duty, providing effective customer support is a key requirement. Regulated firms must prov...
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