Written Question·Treasury·UIN 97386
Customs: Parcels
Tabled: 4 December 2025
Answered: 11 December 2025
Question
Dr Al Pinkerton
Liberal Democrat — Surrey Heath
To ask the Chancellor of the Exchequer, what assessment HMRC has made of the causes of customs delays affecting parcels entering the UK from the European Union during the period 1 November 2024 to 31 January 2025.
Answer
Dan TomlinsonHMRC understands the importance of consumers receiving their parcels on time and has robust procedures alongside Border Force to help maintain the flow. HMRC have confirmed there were no significant system outages during the period requested but has not c...
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