Written Question·Department for Business and Trade·UIN 101136
Delivery Services: Consumers
Tabled: 17 December 2025
Answered: 5 January 2026
Question
Caroline Voaden
Liberal Democrat — South Devon
To ask the Secretary of State for Business and Trade, what recent discussions she has had with OFCOM on levels of compliance of delivery companies with consumer rights legislation.
Answer
Blair McDougallI have recently met with Ofcom to discuss a range of issues. Under the Consumer Rights Act 2015, the seller is responsible for the delivery of goods bought online until they are in the consumer's physical possession and is thus responsible if anything goe...
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