Written Question·Department for Business and Trade·UIN 118741

Delivery Services: Lost Property

Tabled: 9 March 2026

Answered: 12 March 2026

Named Day

Question

Mary Glindon

Labour — Newcastle upon Tyne East and Wallsend

To ask the Secretary of State for Business and Trade, what recent discussions he has had with Ofcom on the adequacy of internal investigations into (a) parcels and (b) replacement parcels that are determined missing by (i) Evri and (ii) other delivery com

Answer

Blair McDougall

I met senior officials from Ofcom on 17 December and again on 11 March.I am clear delivery companies must do more to meet the rightful expectations of customers.Ofcom has written to delivery operators to remind them of their obligations and is gathering e...

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