Written Question·Department for Business and Trade·UIN 105035
Delivery Services: Ofcom
Tabled: 12 January 2026
Answered: 15 January 2026
Question
Tom Hayes
Labour — Bournemouth East
To ask the Secretary of State for Business and Trade, whether they have made an assessment of the potential merits of expanding Ofcom’s remit to delivery companies, including mandatory reporting of complaints and delivery metrics.
Answer
Blair McDougallMinisters have been clear that some delivery companies need to do more to meet the rightful expectations of customers.Ofcom is responsible for regulation of the postal services sector and requires that all postal operators must establish, make available, ...
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