Written Question·Department for Business and Trade·UIN 30309

Delivery Services: Standards

Tabled: 10 February 2025

Answered: 19 February 2025

Question

Edward Morello

To ask the Secretary of State for Business and Trade, what steps his Department is taking to ensure parcel delivery companies are held to account when they have (a) extremely low satisfaction rates and (b) poor reviews.

Answer

Justin Madders

Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.Ofcom’s approach to protecting consumers is to include a condition that all postal operators must establish, make available, and comply...

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