Written Question·Department for Business and Trade·UIN 99518
Department for Business and Trade: Correspondence
Tabled: 12 December 2025
Answered: 22 December 2025
Question
Lee Anderson
Reform UK — Ashfield
To ask the Secretary of State for Business and Trade, what discussions he has had with businesses on ensuring customers can contact them on the telephone and not just by email.
Answer
Kate DeardenUnder the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, businesses are obligated to provide contact information in a clear and comprehensible manner which is easily, directly and permanently accessible. This inclu...
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