Written Question·Department for Business and Trade·UIN 93070

Department for Business and Trade: Telephone Services

Tabled: 20 November 2025

Answered: 1 December 2025

Question

Jim McMahon

Labour (Co-op) — Oldham West, Chadderton and Royton

To ask the Secretary of State for Business and Trade, what the total number of calls (a) answered (b) abandoned was for each public helpline numbers provided by his Department and its executive agencies for each year from 2015 to date.

Answer

Kate Dearden

This information is not held centrally and would exceed the disproportionate cost threshold to estimate these figures. Any member of the public can get in touch with the Department for Business and Trade (DBT) helplines on +44 (0) 20 4551 0011 or via our ...

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