Written Question·Department for Environment, Food and Rural Affairs·UIN 12207
Department for Environment, Food and Rural Affairs: Telephone Services
Tabled: 31 October 2024
Answered: 11 November 2024
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Secretary of State for Environment, Food and Rural Affairs, what the average (a) waiting time for people calling and (b) time people spent on hold for his Department was in each of the last five years.
Answer
Daniel ZeichnerThe average waiting time for people calling the Defra General Helpline in each of the last five years is set out below: Reporting Year Average Wait Time (minutes, seconds)2024 / 202501:112023 / 202401:232022 / 202300:502021 / 202200:582020 / 202100:322019...
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