Written Question·Department for Work and Pensions·UIN 28988
Department for Work and Pensions: Artificial Intelligence
Tabled: 5 February 2025
Answered: 11 February 2025
Question
Helen Whately
Conservative — Faversham and Mid Kent
To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the white mail artificial intelligence programme used by her Department.
Answer
Andrew WesternWhitemail scanning complements existing systems. The AI tool flags correspondence for review by operational agents to determine customer vulnerability and appropriate actions. During solution development, digital teams collaborated closely with operationa...
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