Written Question·Department for Work and Pensions·UIN 61873
Department for Work and Pensions: Complaints
Tabled: 23 June 2025
Answered: 1 July 2025
Question
Mr Richard Holden
Conservative — Basildon and Billericay
To ask the Secretary of State for Work and Pensions, for what reason her Department’s online complaints process does not provide an acknowledgment or reference number upon submission.
Answer
Andrew WesternDWP’s online complaints portal provides an automatic acknowledgement on receipt of all complaints, however, does not generate a complaint reference number at this stage. This is because the department handles all complaints initially through its early res...
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