Written Question·Department for Work and Pensions·UIN 61875
Department for Work and Pensions: Complaints
Tabled: 23 June 2025
Answered: 1 July 2025
Question
Mr Richard Holden
Conservative — Basildon and Billericay
To ask the Secretary of State for Work and Pensions, whether the Government plans to reform the complaints process to allow the Parliamentary and Health Service Ombudsman to intervene earlier in cases of excessive delay by her Department.
Answer
Andrew WesternDWP’s online complaints portal provides an automatic acknowledgement on receipt of all complaints, however, does not generate a complaint reference number at this stage. This is because the department handles all complaints initially through its early res...
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