Written Question·Department for Work and Pensions·UIN 110974

Department for Work and Pensions: Complaints

Tabled: 4 February 2026
Answered: 16 March 2026

Question

Tom Morrison

Liberal DemocratCheadle

To ask the Secretary of State for Work and Pensions, in each of the last 5 years, a) how many complaints have been made to his Department, b) how many of those complaints have been referred to the Independent Case Examiner, and c) how many of those referr

Answer

Andrew Western
a) The Department publishes a quarterly series of Official Statistics including DWP complaints received, closed and upheld by each business area, and categorisation of the reason for complaint:DWP Complaints Statistics to September 2025 - GOV.UKThe number...

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