Written Question·Department for Work and Pensions·UIN 43938

Department for Work and Pensions: Correspondence

Tabled: 3 April 2025

Answered: 11 April 2025

Question

Alex Sobel

Labour (Co-op) — Leeds Central and Headingley

To ask the Secretary of State for Work and Pensions, if her Department will provide guidance to customer service teams to ensure that written responses are available upon request.

Answer

Andrew Western

Customers can contact DWP by telephone or post, face to face and via digital channels. DWP continues to develop services that are easy to find and navigate, ensuring that the people feel confident and protected when they are relying on us. The department ...

ⓘ

This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 43938) →