Written Question·Department for Work and Pensions·UIN 98423
Department for Work and Pensions: Correspondence
Tabled: 9 December 2025
Answered: 18 December 2025
Named DayQuestion
Tom Tugendhat
Conservative — Tonbridge
To ask the Secretary of State for Work and Pensions, what performance metrics his Department uses to evaluate the timeliness and quality of support provided to Members of Parliament when handling child maintenance queries.
Answer
Andrew WesternThe Department’s internal performance metric is to aim to provide a response to MP and Customer enquiries or complaints within 15 working days or to advise them when to expect a response, if the matter is complex and will take longer. To embed quality and...
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