Written Question·Department for Work and Pensions·UIN 112655

Department for Work and Pensions: Correspondence

Tabled: 11 February 2026
Answered: 25 February 2026

Question

Ruth Cadbury

LabourBrentford and Isleworth

To ask the Secretary of State for Work and Pensions, if his Department will continue to respond to constituency casework inquires from hon. Members in writing.

Answer

Andrew Western
Where a complaint is raised by an MP, it is referred to the DWP Complaints Team who will investigate the complaint and aim to resolve it within 15 working days. If the matter is complex and will take longer than 15 days, the complaints resolution manager ...

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