Written Question·Department for Work and Pensions·UIN 908852
Department for Work and Pensions: Correspondence
Tabled: 21 April 2026
Answered: 27 April 2026
Named DayQuestion
Adam Dance
Liberal Democrat — Yeovil
To ask the Secretary of State for Work and Pensions, what steps he is taking to improve his Department's response times to correspondence.
Answer
Andrew WesternThe Department is clear that timely responses to correspondence are important. Recent delays have arisen from increased volumes and complexity of cases, including as customers move onto Universal Credit as part of our planned migration from legacy benefit...
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