Written Question·Department for Work and Pensions·UIN 88038
Department for Work and Pensions: Internet
Tabled: 4 November 2025
Answered: 14 November 2025
Question
David Williams
Labour — Stoke-on-Trent North
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to make it easier for people who cannot use the telephone to communicate changes in their circumstances online.
Answer
Andrew WesternWe understand that not everyone can use the telephone to communicate with us and we are committed to making our services more accessible, inclusive and responsive to customer needs.We already offer alternative channels for several services. We’ve successf...
ⓘ
This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 88038) →