Written Question·Department for Work and Pensions·UIN 18147
Department for Work and Pensions: Internet
Tabled: 13 July 2026
Answered: 20 July 2026
Question
Dr Luke Evans
Conservative — Hinckley and Bosworth
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of expanding online chat facilities as a means for pensioners to raise pension-related queries with the DWP.
Answer
Torsten BellDWP continually reviews how customers access its services and is committed to providing a range of communication channels that meet differing customer needs and preferences.