Written Question·Department for Work and Pensions·UIN 17335

Department for Work and Pensions: Members

Tabled: 9 July 2026
Answered: 15 July 2026
Named Day

Question

Mary Glindon

LabourNewcastle upon Tyne East and Wallsend

To ask the Secretary of State for Work and Pensions, what recent progress his Department has made on reducing the time taken to provide a substantive response to casework enquiries from Members of Parliament.

Answer

Andrew Western
The Department recognises that response times to casework enquiries from Members of Parliament have been impacted by increased volumes and the complexity of cases requiring detailed investigation. To address this, the Department has deployed additional re...

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