Written Question·Department for Work and Pensions·UIN 903213

Department for Work and Pensions: Standards

Tabled: 11 March 2025

Answered: 17 March 2025

Named Day

Question

Mr Will Forster

Liberal Democrat — Woking

What steps she is taking to improve her Department's customer service.

Answer

Andrew Western

We are modernising our services, enabling customers to self-serve online, while retaining non-digital channels for those that need them, avoiding digital inclusion and ensuring everyone gets the level of support they need.For example, we are starting to u...

ⓘ

This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 903213) →