Written Question·Department for Work and Pensions·UIN 19421

Department for Work and Pensions: Technology

Tabled: 11 December 2024
Answered: 18 December 2024

Question

Matt Vickers

Conservative — Stockton West

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to use technology to improve its productivity.

Answer

Andrew Western
As part of the Department’s ongoing transformation, we are increasing our use of automation, improving our underlying technology, and increasing the number of citizen self-service opportunities where it is appropriate to do so, meaning that, despite incre...
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