Written Question·Department for Work and Pensions·UIN 11115

Department for Work and Pensions: Telephone Services

Tabled: 24 October 2024

Answered: 1 November 2024

Question

Rupert Lowe

To ask the Secretary of State for Work and Pensions, what the (a) average waiting time for people calling and (b) time people spent on hold for her Department was in each of the last five years.

Answer

Andrew Western

The table below shows the Average Speed of Answer and Total Hold Time for all people calling DWP for the last 5 business years, with 2024 to 2025 being to 20th Oct’ 2024* only, that being the last date for which data is available. Average Speed of Answe...

ⓘ

This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 11115) →